Hairroom Salons Eltham is a popular hairdressing salon, located in Main Street Eltham, in Melbourne’s beautiful green wedge.
Tony Daniele, the salon’s owner and principal hairdresser, setup a Hairroom Salons in Eltham partly because he is a resident, and also because he aligns closely the strong community values of the suburb and surrounding areas.
“Before setting up as a hairdresser in Eltham in 2005, I had another salon in Ivanhoe. I’d always wanted to setup a salon in Eltham, because it’s such an amazing, family-oriented community here. I love just the vibe,” he said.
“Eltham, Montmorency, Reservoir, Briar Hill, Greensborough and other surrounding suburbs in this area have great communities. Residents are invested in the environment, their children's school and community living. It is very much a country feel, where it's personal and people share common values.”
Tony said hair colouring is Hairroom Salons Eltham’s most important service.
“With all the new hair colouring techniques coming out, our hairdressers need to be highly trained. When new techniques are there, we are on the cutting edge, because we invest training.”
Many different reasons make Hairroom Salons a successful hairdressing business.
“A lot of it comes back to the way we train our team about great service and understanding what the client needs. We have a strong culture of continually trying to better ourselves.”
“It all comes from our passion for our clients, and giving them the best possible customer service. We have a great system in place, and our team members understand it and live it.”
Tony attributes his passion for hairdressing, and that of his fellow Hairroom Salons owners, to the values he was given by his hair salon mentors.
“I have been in this game for 40 years, and I, along with Dominic, Tony and Fab, were tutored by the very best hairdressers in Melbourne in our youth. It was a privilege to be taught by them, and we carry that legacy forward in our respective businesses,” he said.
“We are all over 50 now, except for Fab the younger one of our team, but we don’t stop learning, because the passion is still there. I wouldn’t be in it if I didn’t have the passion anymore. And also because some of my clients are like brothers and sisters to me.”
Deep relationships and consistently high service levels are the secrets to Hairroom Salons strong client base.
“Consistency keeps our customers coming back. They know what they are going to get - the same service excellence,” said Tony.
“At Hairroom Salons we make our clients feel secure, comfortable, and well looked after, all wrapped up in an amazing experience. The most important thing that I say to my team is focus on when a client walks through the door. The first impression you give as a business is the last impression. I think we deliver that quite well.”